FAQ
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@adoliadecor.com
Q. How long will it take for my items to arrive?
A. It will usually take 7-15 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.
Q. How do I check the status of my order?
A. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Q. How long will it take to receive a tracking number?
A. It will take usually between 1-3 business days.
Q. Where can I place an order from?
A. You can place an order from any country, we ship Worldwide.
Q. Is shipping really FREE?
A. Yes, shipping is Free Worldwide.
Q. Where is you company located?
A. We have an office in the : Luxembourg / USA
Q. Which currency will I be charged in?
A. We processes all orders in USD or GBP Please contact us if you don’t receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to support@adoliadecor.com
Q. How can I pay?
A. We accept PayPal
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.